Privacy Policy

The Learning Management System of Meridian Quality Management Professionals, meridian-lms.com, collectively referred to as “the Site”, is managed and operated by Meridian Quality Management Professionals (MEQMP). We are committed to respecting user privacy and ensuring data protection. In this Privacy Policy (“Policy”), “we,” “us,” and “our” refer to MEQMP, while “you” and “your” refer to users, customers, or prospective customers. This Policy outlines how we collect, use, and protect information through the Site.

At MEQMP, we prioritize safeguarding customer data while enhancing their online and mobile experience. Your information is collected, used, and disclosed strictly in accordance with this Privacy Policy and applicable legal regulations.

We handle personal information with the utmost responsibility, professionalism, and respect. If we fall short of these standards, MEQMP will take swift action to address concerns in a fair and timely manner.

Our services are intended for individuals who have reached the age of majority in their province or country of residence. We do not knowingly collect or request personal information from children under 13. If we discover that personal data has been unintentionally collected from a child under 13, we will promptly delete it.

For users aged 13 to 18, we strongly advise obtaining parental consent before accessing the Site or providing any personal information online.

MEQMP collects both “personal information” and “pseudonymized information” from users. Pseudonymized information refers to data that cannot be directly linked to an individual without additional details—examples include gender, age, or nationality. In contrast, personal information is any data that can directly identify a specific person or entity, such as a name, email address, government-issued ID, biometric data, or webcam-captured images of the user and their surroundings.

Users may browse the Site without providing personal information. However, certain features—such as account login, service subscriptions, or product purchases—require users to submit personal details. This may include, but is not limited to, name, email address, phone number, postal address, company affiliation, job title, or industry. Additionally, our online contact form contains a “message” field where users may voluntarily provide further personal information.

MEQMP may combine personal information collected through the Site with other data obtained from third-party sources or previous interactions, such as emails, phone calls, or customer service records. Any combined data will be classified as personal information and protected in accordance with this Policy.

When using the Site, we automatically collect technical data, including IP addresses, browser type, pages visited, download activity, general geographic location, and cookies. Web logs or third-party tools may be used for tracking and online advertising.

We may share personal or pseudonymized information with third parties to fulfill service requests, process transactions, or comply with legal requirements. This may include responding to investigations of unlawful activities or safeguarding our rights. In the event of a business transfer, your information will remain subject to this Privacy Policy or a revised version, with prior notification.

MEQMP collects and discloses personal information only when necessary. Credit card details are used solely for transactions and are never stored. We do not sell or trade your personal information outside MEQMP and its affiliates.

We adhere to strict data protection standards, ensuring compliance with all relevant legal regulations.

MEQMP ensures that all personal information used or disclosed is accurate, complete, and up to date. We maintain accuracy based on the information you provide and will update any changes received from you within 10 working days.

If you believe your personal information is incorrect, you may submit a written request for correction to the Chief Privacy Officer.

Cookies are small data files stored on your device by your web browser, helping the Site recognize returning users and remember preferences.

MEQMP uses:

• Session cookies – deleted when you close your browser.
• Persistent cookies – stored between sessions to improve your experience.

By using the Site with cookies enabled, you consent to their use. You may manage cookie settings in your browser to refuse or delete cookies. However, disabling cookies may affect certain features of the Site.

If you opt-in for marketing communications, MEQMP may use your personal or pseudonymized information to send updates on products, services, and promotions.

You may unsubscribe at any time via the link in our emails, and your details will be removed from our mailing list.

The security of your personal information is our top priority. All data transmitted to MEQMP is encrypted using Secure Sockets Layer (SSL) and only decrypted once it reaches our secure servers.

MEQMP implements strict security policies to safeguard your personal information. We utilize physical, electronic, and procedural safeguards to protect against loss, theft, unauthorized access, or modification of data. While we take extensive precautions, no system is entirely immune to security risks.

MEQMP follows a structured approach to data retention and disposal:

• Retention: Personal data is retained only as long as necessary to fulfill legal, regulatory, or audit requirements.
• Destruction: Once data is no longer needed, it is permanently removed from our systems in compliance with applicable legal and industry standards.

You may contact us at any time to:

• Request access to your personal information.
• Verify or update your data.
• Modify or withdraw your consent regarding data collection, usage, and disclosure.

MEQMP reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website, and we recommend reviewing the policy periodically to stay informed of any changes.

For any questions or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Attention: Training and IT Manager

Email: training@meqmp.com

To request access to or corrections of your personal information, please submit a written request to:

Director, Client Services

Your request should include:

• A clear description of the information you wish to access or amend.
• Any relevant details to help us process your request efficiently.

For security purposes, we may require proof of identity before granting access or making changes.

Processing Time: We will respond to all access or correction requests within 30 calendar days.

If access is denied, we will provide a written explanation, including instructions on how you may request a review of the decision.