Complaint Policy
Purpose
Meridian Quality Management Professionals (MEQMP) is committed to providing a fair and transparent complaint resolution process for learners enrolled in our self-paced training programs and exams conducted on our Learning Management System (LMS).
Scope
This policy applies to all learners who have enrolled in training courses or taken exams on the LMS and wish to raise a formal complaint regarding:
- Training materials
- System functionality
- Instructor feedback
- Assessment process
- Overall learning experience
Complaint Submission and Timeline
Training Complaints
Training-related complaints must be submitted within 15 calendar days from the date of the incident or the completion of the training course.
Exam Complaints
Complaints related to exams, including grading, system errors, or exam procedures, must be submitted within 7 calendar days after the exam results are released. Late complaints may not be considered unless exceptional circumstances are demonstrated.
Review and Resolution Process
- Submit complaint in writing via email
- Receive acknowledgment within 3 working days
- Review by LMS Support Team (10 working days)
- Resolution communication
- Optional appeal within 5 working days
Confidentiality and Fairness
All complaints will be handled confidentially and impartially, ensuring there is no retaliation against complainants. MEQMP is committed to resolving complaints in a manner that is fair and consistent with our training and assessment standards.
Record-Keeping
All complaints and resolutions will be documented for quality assurance and continuous improvement purposes.
Contact Information
Canada Office
Unit 400, 111 2nd Avenue South
Saskatoon, SK, S7K 1K6
Phone: +1 (647) 705 7675
Saudi Arabia Office
Office 11, 3rd Floor Building 4236
King Saud Street, Nawras, Dammam
Phone: +966 50 939 4640
Email: training@meqmp.com
Attention: Training and IT Manager